To our valued Alpine Air Products customers,
Due to current events surrounding COVID19, starting February 1ST. 2020, all sales will be final, no 30 days return policy will be effective until further notice in an effort to prevent the potential spread of the virus.
Please continue to take the necessary precautions to stay healthy and safe.
Best regards, Alpine Air Products.
All units come with full 3 year warranty
You can expect a lifetime of trouble free use from your Alpine Air Purifier. These purifiers is designed to last! All components and moving parts are the highest quality available in the world! It is for this reason Alpine Air, is able to warranty all of the products for a full 3 Years! If at any time during the first three years your purifier unit does not operate properly, please contact manufacture directly and they will repair at no additional cost
Although the ozone plate, the heart of your new purifier, is designed to last for two (2-3) years continuous service, it is recommended that you replace the plate after 12-18 months continuous use to insure maximum purification capability.
Attention California customers:
Air Resources Board does no longer allow to sell air purifiers into California intended for use in occupied spaces that is not certified by the Air Resources Board (ARB). If you have any questions, feel free to contact Air Resources Board by visiting their website:
CUSTOMER PRIVACY/SECURITY POLICY:
Our online order form and shopping cart program is 100% secure. Be rest assured your credit card information is not sent over the internet. It stays on our local secure server and is reset automatically after the order is processed. We do not give telephone number or addresses out to anyone — they are for shipping and credit card verification only. All information given to Alpine Air Products is confidential and will never be given to solicitors. We also guarantee that we will never share your personal information given to us when ordering or inquiring. We never participate in unsolicited e-mail (spam) or phone solicitation
METHOD OF PAYMENT:
We accept Visa, Master Card, and Am/x. At this time we only accept orders with credit cards issued in the United States and Canada. All orders are checked with the cardholders band to verify name, address, phone number, and we will also need your e-mail address to send you a confirmation of your order. All sales are final on all merchandise unless it is defective, in which case the defective unit will be replaced. Sales tax applies to California residents only, at 8.25% ANY OTHER STATE DOES NOT PAY TAX. Credit Card orders will be billed under the name LAP/Alpine Air products. All units come with 3 year warranty for parts and labor through www.alpineairproducts.com
SHIPPING AND RETURN POLICY:
Please allow 1-7 business days for delivery (depend on where you live). If you chose to expedite to 3 Day Select, 2 day Shipping, or Overnight Express please note this is only the shipping selection, this is not specifying that it will be delivered to you within that time frame. Canada customers please allow 1-2 weeks for delivery. All orders to Canada will be shipped via USPS. We have all items in stock, if item is on a back order, someone will contact customer to make them aware. Please Note: All orders are shipped via UPS SIGNATURE REQUIRED! – no exceptions…If you are not there to sign for the package or arrange with UPS, Alpine Air Products wil issue you a refund once package come back less shipping charges. Tracking number will be e-mailed to your e-mail address once order is processed. All packages will be shipped insured. Should you receive damaged goods, please notify us with in 24 hours via e-mail at: email@example.com…We will then set up a claim through UPS and any broken merchandise at no additional cost including shipping charges. DO NOT SHIP ITEM BACK WITHOUT AUTHORIZATION ON YOUR OWN!!!
If you wish to return any non-defective products we will refund any purchase within 30 days of original order receipt for any reason, minus return shipping and 20% restocking fee. You need to email firstname.lastname@example.org a copy of your original order (if ordered online) and your name, and item being returned for a refund. MAKE SURE THAT YOU RECEIVE AN AUTHORIZATION NUMBER BEFORE SHIPPING IT BACK TO US FOR A REFUND. Shipping will be at customers expense. Once the item and its contents have been returned in their proper condition, we will then refund your credit card for the full purchase price minus a 20% restocking fee of the total sale price before shipping charges. Returned orders will NOT be accepted for orders refused upon delivery! We are not able to return non-defective inventory to our vendors, therefore, we reserve the right to charge a restocking fee of 20% on all non-defective returns. Shipping charges are non-refundable.