PRODUCT WARRANTY
All units come with full 3 year warranty
You can expect a lifetime of trouble free use from your Alpine Air Purifier. These purifiers is designed to last! All components and moving parts are the highest quality available in the world! It is for this reason Alpine Air, is able to warranty all of the products for a full 3 Years! If at any time during the first three years your purifier unit does not operate properly, please contact manufacture directly and they will repair at no additional cost
Although the ozone plate, the heart of your new purifier, is designed to last for two (2-3) years continuous service, it is recommended that you replace the plate after 12-18 months continuous use to insure maximum purification capability.
Attention California customers:
Air Resources Board does no longer allow to sell air purifiers into California intended for use in occupied spaces that is not certified by the Air Resources Board (ARB). If you have any questions, feel free to contact Air Resources Board by visiting their website: www.arb.ca.gov
CUSTOMER PRIVACY/SECURITY POLICY
Our online order form and shopping cart program is 100% secure. Be rest assured your credit card information is not sent over the internet. It stays on our local secure server and is reset automatically after the order is processed. We do not give telephone number or addresses out to anyone — they are for shipping and credit card verification only. All information given to Alpine Air Products is confidential and will never be given to solicitors. We also guarantee that we will never share your personal information given to us when ordering or inquiring. We never participate in unsolicited e-mail (spam) or phone solicitation
RETURN POLICY
To initiate a return, please contact our customer support team within 30 days of delivery. Parts and accessories are not accepted for return. Returned products must be in their original condition, unused, and include all original packaging, parts, and accessories. A 20% restocking fee and shipping costs differential will be deducted from the refund. You should call to the customer service to get authorization number. Should you receive damaged goods, please notify us with in 24 hours via e-mail at: sales@alpineairproducts.com.
DO NOT SHIP ITEM BACK WITHOUT AUTHORIZATION ON YOUR OWN!